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Desktop Systems Specialist II

Desktop Systems Specialist II

Information Technology
Job Location 
Regular Full-Time

More information about this job


MacroGenics is a leader in the discovery and development of innovative medicines that utilize our next generation antibody-based technologies.  Our team of 300+ dedicated individuals is advancing a pipeline of product candidates to treat patients with cancer as well as various autoimmune disorders and infectious diseases.  Our products and platforms have attracted multiple partnerships with leading pharmaceutical companies around the globe.


The Company considers its employees to be its most valuable asset and we are committed to providing opportunities for individuals to learn and grow as a means to further their professional development. MacroGenics' corporate culture promotes an atmosphere of innovation, open communication and teamwork where employees can see firsthand how they contribute to the success of the organization.

Summary of Position

The Desktop Systems Specialist II will be responsible for efficient and reliable operation of the MGNX desktop environment and end-user software portfolio. This position requires the ability to handle tactical matters such as service requests as well as supporting larger initiatives.

Responsibilities and Job Duties

  • Provides direct support to end-users ranging from Tier 1 - 3 type issues, with command of general workstation support functions (hardware & software), including: Microsoft Office support tasks (install & troubleshoot errors), mitigate and handle system viruses, malware, spyware & Adware, hardware component replacement, and use of system imaging software to create and load images
  • Processing new hires, employee changes and separations including network and telephone account creations/modifications and coordination of equipment configuration and installation
  • Providing desktop support as needed and on an ongoing basis
  • Works closely with individual employees to understand challenges or needs and guide the individuals to internal applications or resources that may address the employee’s challenges
  • Proactively monitors and identifies trends and behaviors in systems support and address the findings or escalate to other IT team resources
  • Support of audio/visual systems (TVs, projectors, etc.), and video teleconference systems (VTC)
  • Contributing to timely and accurate communications with other parts of the organization regarding IT projects, timelines, and compliance
  • Act as the escalated line of support for complex IT support issues from helpdesk staff, employees and team members
  • Traveling to all corporate sites to provide scheduled network maintenance, address outstanding concerns, and aid with project implementations when appropriate
  • Monitoring, managing, and testing system backups.
  • Ensuring that all work is completed in a manner which meets regulatory requirements and updating or creating procedures to address any potential issues



Education, Certifications & Experience

  • Bachelors with a minimum of two years of experience managing and maintaining a Windows desktop environment and providing direct helpdesk support
  • HS Diploma and a minimum of four years of experience managing and maintaining a Windows desktop environment and providing direct helpdesk support


Knowledge, Skills and Abilities

  • Excellent oral and written communication skills
  • Good knowledge and support of SCCM, Microsoft Exchange Online, Skype for Business, Office 365, and SharePoint Online
  • Good understanding of Windows OS support tasks (2008 - 2016 & 7 - 10), setup OS to a new unformatted hard drive and/or RAID controller
  • Command of how to setup / configure network printers in a Windows print server environment, along with providing printer hardware support
  • Knowledge of AD account management, group policies, DHCP, DNS, as well as centralized patch management for desktops and servers
  • Able to trace phone and network patch cables to wall jacks and/or connectivity devices and use phone & network wiring continuity testers
  • Able to follow other specific troubleshooting steps and continuously update and create additional knowledge articles
  • Ability to manage several high-priority, fast-paced activities within required timelines without sacrificing quality
  • Ability to work independently with minimal supervision, but seek appropriate involvement from other team members or senior management regarding complex issues beyond position scope
  • Requires traveling our other two locations in Rockville (less than a mile from the corporate office). May occasionally need to travel to our location in the San Francisco area.

Supervisory Responsibilities


Preferred Qualifications

Familiarity with GAMP practices or similar risk-based compliance guidelines



MacroGenics is proud to be an equal opportunity employer. Employment selection and related decisions are made without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law. We are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email or call (301) 354-3566 and/or 711 for TTD/TTY service.

Equal Opportunity Employer/Veterans/Disabled


For more information about our commitment to equal employment opportunity, please click here.